The AI chatbot platform that answers from your data — on web, WhatsApp, and voice
Train it on your own documents. It answers on your website and WhatsApp, captures leads automatically, and escalates to a human agent when the question needs one.
Production-grade RAG · 4× retrieval accuracy · sub-300ms latency · 100% escalation delivery
Everything Your AI Chatbot Needs
Domain-Specific Understanding
Upload your PDFs, CSVs, TXT files, or a website URL. PrismBot indexes everything and answers from what you actually gave it — not from generic training data.
Conversational AI Chatbot
Multi-turn conversations with contextual memory and query expansion. A follow-up question about "that plan you mentioned" gets the right answer, not a confused restart.
Hosted Admin Interface
Watch live conversations, manage your knowledge base, configure models, and take over any chat in one click — all from one dashboard.
Analytics & Insights
See visitor counts, conversation totals, escalation rates, and captured leads. The analytics show what customers are asking and where the bot is falling short.
Add a conversational AI chatbot to your website
Three lines of embed code. That's the full integration. Copy them before your site's closing body tag and a fully branded chat widget appears — no backend changes, no developer sprint.
- Copy-paste embed snippet — works on any website or CMS
- Customise logo, brand colours, widget placement, and bot persona
- Live in minutes once your knowledge base is uploaded
- Multi-domain embed — one bot across multiple websites
Website Embed
Any website · Any CMS · Any web app
<script src="/socket.io.min.js"></script>
<script src="/chatbot.js"></script>
<script src="/widget.js"></script>
Paste before your site's </body> tag — that's it.
11
colour theme controls
1
knowledge base, every channel
WhatsApp Business API
Meta Graph API · Official integration
WhatsApp Phone Number ID
123456789012345
Business Account ID
987654321098765
Status
● Connected — webhook active
One-time setup. After that, WhatsApp automation runs fully automatically.
WhatsApp AI chatbot, powered by Meta's API
Your customers are already on WhatsApp. PrismBot connects to your WhatsApp Business number via Meta's official Graph API and turns it into a 24/7 meta AI chatbot on WhatsApp — same knowledge base as your website, no duplicate training.
- Full WhatsApp Business API integration via Meta's official Graph API
- Same knowledge base as your website — no duplicate training
- CRM lead capture, escalation, and conversation history on WhatsApp
- One-time Meta credentials setup. Most businesses are live within a few hours.
Voice and online chatbot AI on the same platform
Visitors speak, PrismBot responds in audio. The same online chatbot AI that powers your text chat handles voice from the same knowledge base — no retraining, no separate setup.
- User speaks, bot responds in audio — ~3.3s to first audio via Sarvam AI
- Barge-in interruption: visitor can cut the bot off mid-sentence
- Outbound voice agent for appointment booking and lead qualification
- Strong Indian accent support (en-IN) via Sarvam AI STT/TTS
Voice AI Pipeline
Dedicated low-latency path
Speech → Text
Sarvam AI · VAD included
Retrieval from KB
Direct RAG — no supervisor overhead
Answer generation
Streaming token delivery
Text → Audio
Sentence-by-sentence streaming
total end-to-end latency to first audio
Measurable Benefits
How PrismBot's AI chatbot platform works
From your first document upload to a live chatbot — the web channel needs no developer involvement.
Sign up & create your tenant
Create your account and set up a tenant. Your knowledge base, widget, and CRM data are isolated from everyone else from the start.
Upload your knowledge base
Drag-and-drop PDFs, TXT files, or CSVs through the dashboard — or paste a website URL to scrape. PrismBot takes care of chunking, embedding, and indexing.
Customise your bot persona
Set your brand logo, colour theme, widget placement, and a system prompt. The bot responds in your company's voice from the start.
Embed & go live
Copy three script lines onto your website. Connect your WhatsApp Business number if you need it. That's it — your AI chatbot platform is live.
PrismBot integrates with the tools you already use
WhatsApp Business API, OpenAI, Ollama for local LLMs, Sarvam AI for voice, and more — all configurable per tenant.
Real-Time Chat Monitoring
What is an AI chatbot platform?
An AI chatbot is a software application that uses large language models (LLMs) and natural language processing to hold human-like conversations with users. Unlike rule-based chatbots that follow rigid decision trees, a conversational AI chatbot understands context, handles follow-up questions, and produces grounded, accurate responses from the knowledge you give it.
An AI chatbot platform is the complete infrastructure layer that lets a business deploy, manage, and improve AI chatbots across every channel. PrismBot is that platform. It ingests your documents, indexes them in a vector knowledge base, routes every user query through a production-grade RAG pipeline, and delivers answers on your website, WhatsApp, and via voice — with built-in lead capture, human escalation, and analytics — all from a single admin dashboard.
How does a RAG-powered AI chatbot stay accurate?
Most AI chatbots rely on a single vector search to find relevant content. PrismBot uses a three-stage hybrid pipeline: first, it expands every user query into three semantically diverse variants; second, it runs those variants through parallel vector searches and a BM25 keyword search simultaneously; third, it applies cross-encoder MMR reranking to select the five most relevant and diverse chunks before sending them to the LLM. The result is 4× better retrieval relevance compared to naive top-K retrieval. In practice: the chatbot gives the right answer, not a plausible-sounding one.
Online chatbot AI for customer support and lead capture
Businesses use an online chatbot AI to handle the repetitive inbound volume — FAQs, pricing questions, policy lookups — without scaling their support headcount. PrismBot pulls answers from your own knowledge base, escalates to a human agent when needed, and captures structured lead data automatically on every conversation.
What is the best AI chatbot for your business?
The best AI chatbot for any business comes down to four questions: Does it give accurate answers from your own data? Does it cover the channels you need — web, WhatsApp, voice? Can it run on your servers? And what does it actually cost? PrismBot is built to answer yes to all four — production RAG retrieval, three channels from a single deploy, full on-premises support, and free if you bring your own OpenAI key.
What does “AI chatbot online free” mean for PrismBot?
When PrismBot says free, it means the platform charges nothing when you supply your own LLM API key. You pay OpenAI directly — no platform fee, no markup. That makes PrismBot a practical option as an AI chatbot online for startups and SMBs that already have an API key. For teams who want CodePrism to manage LLM access, you pay the pass-through cost only.
For enterprise setups that need more than the standard platform — database connectors, ERP bridges, proprietary-system agents — explore our AI chatbot development services to see how CodePrism builds those integrations.
RAG-Powered Accuracy
Hybrid retrieval combines semantic search, BM25 keyword matching, and cross-encoder reranking to ground every answer in your actual documents. That's 4× better relevance than single-vector search.
Enterprise-Grade Security
Each tenant gets isolated storage, AES-encrypted API keys, and content guardrails as standard. On-premises deployment means your data stays inside your own infrastructure.
Built-in CRM Agent
Every conversation captures lead signals automatically — name, email, intent — then asks one targeted follow-up. No manual data entry.
Omnichannel from Day One
One knowledge base covers your website, WhatsApp, and voice channel. No duplicate training, one admin panel.
Enterprise AI chatbot security
Tenant isolation, AES-encrypted API keys, content guardrails, and on-premises deployment. These are defaults, not add-ons.
Full Tenant Isolation
Each organisation gets its own knowledge base, vector namespace, chat history, and CRM data. Cross-tenant isolation is enforced at the database layer — it's a technical constraint, not a policy.
AES-Encrypted API Keys
Your custom OpenAI API key is encrypted with AES at rest inside PrismBot. LLM costs are billed directly to your OpenAI account — CodePrism never sees your spend.
On-Premises Deployment
Run PrismBot entirely within your own infrastructure. Your knowledge base, embeddings, and conversation data stay in your environment — useful for regulated industries.
Content Guardrails
PrismBot blocks jailbreak attempts, prompt injection, model role-switching, and oversized message attacks before they reach the LLM pipeline.
Zero LLM Training on Your Data
PrismBot never uses your documents or conversations to train any LLM provider's base model. Your knowledge base stays within your account boundary.
Full Traceability
Every conversation, escalation, and CRM update is logged with timestamps and agent attribution. LangSmith tracing shows exactly what happened at every LLM call.
Choose any model. No lock-in.
PrismBot's embedding and generation layers are independently configurable. Switch from OpenAI to a local Ollama model in a single dashboard setting.
Switching models is a configuration change, not a rewrite. PrismBot's embedding layer (OpenAI or Ollama) and generation layer (any OpenAI-compatible endpoint) are independently configurable per tenant. No vendor lock-in on LLM costs.
How PrismBot compares to other AI chatbots
Most AI chatbot tools use basic vector search and scripted escalations. Here's what changes when you use PrismBot instead.
| Feature | Chatbot.com | Wonderchat | Tidio | PrismBot |
|---|---|---|---|---|
| Retrieval method | Rule-based + basic AI | Single-vector search | Script flows + AI | Hybrid RAG (semantic + BM25 + reranking) |
| Answer accuracy vs naive retrieval | — | Baseline | — | 4× improvement |
| Built-in CRM lead capture | ✗ | ✗ | External tool | ✓ Auto on every conversation |
| WhatsApp Business API | Limited | ✗ | Limited | ✓ Native (Meta Graph API) |
| Voice channel | ✗ | ✗ | ✗ | ✓ STT + TTS (~3.3s latency) |
| On-premises deployment | ✗ | ✗ | ✗ | ✓ Full self-hosted option |
| Model agnostic (no lock-in) | OpenAI only | OpenAI only | OpenAI only | ✓ OpenAI + Ollama (configurable) |
| Real-time human takeover | Basic redirect | Basic | Live chat | ✓ One-click + push notifications |
Use cases for an AI chatbot platform
Customer support, lead capture, internal knowledge bots, outbound voice agents — PrismBot handles each from the same platform.
Customer Support AI Chatbot
Deploy on your website to handle product FAQs, troubleshooting, returns, and order status from your own documentation — with instant human escalation for complex cases.
Ideal for: E-commerce, SaaS, Financial Services, Telecom
WhatsApp Business Assistant
Turn your WhatsApp Business number into a 24/7 AI agent. It handles queries, qualifies leads, and books appointments — on the channel your customers already use.
Ideal for: Real estate, Insurance, Healthcare, Retail, Education
Internal Knowledge Bot
Employees query HR policies, IT runbooks, compliance SOPs, and documentation in natural language — instead of searching SharePoint or asking colleagues.
Ideal for: Enterprise IT, HR, Legal, Compliance teams
AI Sales Lead Capture
Handles inbound queries, qualifies leads with targeted follow-up questions, captures contact details, and hands off to sales — 24/7, on web and WhatsApp.
Ideal for: SaaS, Financial Services, Real Estate, EdTech
Voice AI Assistant
Visitors speak naturally; the AI responds in audio within ~3.3 seconds. No typing needed — works on any website.
Ideal for: Healthcare, Automotive, Hospitality, Accessibility
Outbound Voice Calling Agent
AI makes outbound calls for appointment confirmation, lead qualification, and payment reminders. It saves CRM data automatically and transfers to a human when asked.
Ideal for: Healthcare, Financial Services, EdTech
Pricing — start free, online
Bring your own OpenAI API key and the AI chatbot platform costs nothing. You pay OpenAI directly — CodePrism charges zero platform fee and earns nothing on your LLM spend.
For teams who want CodePrism to manage LLM access, you pay the pass-through cost only. Formal subscription tiers are in development. Get in touch to discuss your deployment.
Self-hosted deployment available · White-label option available
Frequently asked questions about PrismBot
Common questions about setup, security, pricing, and capabilities. Still stuck? Our team replies in under 2 hours.
Still have questions?
Talk to our team →PrismBot in Action
Ready to deploy PrismBot in your business?
Tell us your use case. We won't walk you through slide decks — we'll demo PrismBot on your actual knowledge base. Most businesses are live within a day.
Need a custom integration beyond the standard platform? Explore our AI chatbot development services →
